Style
To find out, one intrepid reporter dives head-first into the mess.
The rental-clothing industry has never been more popular.
All you have to do?
In the aftermath, I cried, I laughed.
I called my mom in St. Louis for advice on what to do.
I mean, I had to return them or Id be out $200!
Customers arent just paying for the clothing, but also for state-of-the-art washing machines and seamstresses at the warehouses.
But what about more extreme stuff?
Is everyone secretly returning sh*t-stained clothes?
She returned the black, flowery Katie May dress to Rent the Runway the next day.
It dried perfectly, and I never heard anything from them, she says.
Honestly, the most annoying part was drying my clip-in extensions.
(Speaking from personal experience, the day your clothes are due can often feel chaotic.
She looked everywhere and couldnt find them for more than a week.
I chatted with Nuuly trying to get them back, Elaine tells me.
Sometimes, less cute things find their way to renters.
Every complaint is investigated.
So, yes, the clothing rental business isnt always perfect, and it can get messy.
But even after all Ive learned, I dont plan on canceling my Nuuly subscription.
I didnt stop renting after sitting in sh*t and I wont be stopping any time soon.
*First names used for purposes of anonymity.
